Surabaya, East Java, Indonesia
Summary
Oversaw comprehensive IT infrastructure and application support for staff and students, ensuring seamless operations and efficient problem resolution for over 4 years.
Highlights
Provided critical IT support to staff and students, ensuring the consistent functionality of computers and applications, which minimized operational disruptions.
Expedited troubleshooting and resolution of hardware and software issues, significantly reducing downtime and improving user productivity across the institution.
Managed the deployment and maintenance of essential system peripherals, including printers and scanners, ensuring reliable support for daily administrative and academic tasks.
Developed and implemented engaging social media and marketing designs, applying foundational design principles to enhance digital communication and outreach efforts.